Privacy Policy

1. Purpose

Promise Land Realty is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect personal information including but not limited to:

• Full name
• Residential and postal address
• Email address
• Phone number
• Identification documents (e.g. driver licence, passport)
• Financial information (for rental or purchase applications)
• Employment details
• Property ownership or rental history
• Photographic or video imagery (e.g. CCTV footage, property inspections)
• IP address or other digital identifiers when using our website

3. How We Collect Your Personal Information

We may collect personal information through:

• Property inquiries and inspections
• Rental or property purchase applications
• Direct communication (email, phone, in person)
• Our website (contact forms, cookies, analytics)
• Social media
• Third parties such as landlords, tenants, utility providers, and credit agencies

4. Why We Collect Your Personal Information

We collect, hold, use, and disclose your personal information for purposes including:

• Facilitating the sale, purchase, or lease of properties
• Processing rental applications and tenancy management
• Communicating with you
• Conducting identity and credit checks (with your consent)
• Marketing and promotional communications (you may opt out at any time)
• Compliance with legal and regulatory obligations

5. Disclosure of Personal Information

We may disclose your personal information to:

• Landlords, property owners, tenants, and prospective buyers or sellers
• Tradespeople, service providers, and contractors
• Legal, financial, and professional advisors
• Government or regulatory bodies (e.g. NSW Fair Trading, ATO)
• Third-party IT and database service providers (with appropriate data security measures)
• Credit reporting agencies (if applicable)

We do not sell or rent your personal information to third parties.

6. Disclosure Outside Australia

Some of your personal information may be disclosed to overseas recipients (e.g. for cloud storage or support services). We take reasonable steps to ensure such entities comply with Australian privacy laws or are otherwise subject to appropriate data protection frameworks.

7. Data Security

We take reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure, including:

• Secure servers and password-protected systems
• Staff training and confidentiality agreements
• Physical security at our premises

8. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or outdated.

To make a request, please contact us (details below). We may require verification of identity and, in some cases, a reasonable fee.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to enhance user experience and collect data such as pages visited, time spent, and IP addresses. This data is used for improving our services and website functionality.

You can manage your cookie preferences through your browser settings.

10. Marketing Communications

We may use your personal information to send you marketing materials related to real estate services. You may opt out of receiving these communications at any time by contacting us or using the unsubscribe link in emails.

11. Complaints and Enquiries

If you have a complaint about how we handle your personal information, please contact us. We will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

13. Policy Updates